Everything IAH hoped would just 'die down' in the past will resurrect to haunt every new problem. Complaints that are never dealt with don't just go away - especially complaints about being cheated or shined on. I guess it's perceived as 'slander' when customers are saying IAH is not exactly being helpful to them.IAH staff should also keep in mind that the seeds for the present anxiety were sowed over the course of almost three years. When customers are upset, then IAH has to resolve their issues if they expect to keep those customers.
It's the job of IAH to help the customers. While IAH staff can work more quickly and effectively if customers are helpful, it's not the customer's job to be helpful. IMHO, this outlook has been a longstanding problem with the business approach of IAH. It looks like she is going to re-open his case, but I hope she notes one of the IAH 'common threads' is poor communication from Customer Service.
Perhaps instead of scolding community members for 'vouching' for each other, IAH should take Granado Espada's potential for community building seriously, and factor in all the 'vouching' into the investigation.Regarding the lesser importance of reimbursing the items: I don't want to be in the same room, or even in the same galaxy, when IAH tells the woman who invested thousands of US dollars on her items over the past two years that her items are of lesser important in the scheme of things! If IAH wants help from the victims for their larger investigation, their opening move should not be to pooh-pooh their loss of a small fortune.On the bright side, Lorenza stated that a player who had been previously hacked was misinformed by Customer Service when he was told he had to pay $20 USD per item to get his items restored.
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